Frequently Asked Questions


Frequently Asked Questions

How much is shipping?

Shipping is capped at AUD$19.95 worldwide. This is about $15.00 USD or £11 but will vary slightly with the exchange rate. You can select your preferred currency in the shop and your cart will automatically total your shipping price.

Do you ship worldwide?

Yes we do!

How long will my order take?

All our items are made to order. It will take 2-3 weeks to make your order and shipping takes 3-4 working days.

How much is custom size?

As we make all our items to order, we offer custom size at no extra cost. Custom color and other custom changes may incur additional costs.

How do I wash my garments?

Because of the richness of colour in our Zizzyfay garments, we recommend you wash all items by hand in a cool wash. If your item has a hood, dry it hanging upside down.

For the more special items it is a good idea to get them dry-cleaned.

The jeans and long skirts are fine in a gentle cool machine wash.

It’s fine to iron the silks, cotton and silk-cotton but don’t iron the organza (it looks more magical slightly crinkled).

Where is Zizzyfay based?

Zizzyfay is a UK based outfit, and both Izzy and Shade are from Cornwall. However, we are both constantly travelling the world between UK, Europe, India, and Australia.

Do you make clothes for children?

Yes we can make the items for small faeries too! Simply select custom size and get out your measuring tape 🙂

Can I refund my item?

As we make our items specifically for you, we will refund your item only if it is faulty. Should you receive an item that is wrongly made, please contact us as soon as possible and we will either remake it or refund you.